All orders are the sole responsibility of the person named on the invoice. Finesse Brides and Grooms Ltd will keep a copy and the named person will receive a duplicate.

To ensure that you are completely happy with your purchase, Finesse Brides and Grooms Ltd offers a 5-day money back or product exchange guarantee from the date of the invoice.

Life happens. If your wedding is cancelled before your products are ordered, you will receive a 50% refund on the full invoice total. Please note we will require proof of cancellation. If your order has already been placed with the supplier, we are unable to offer any form of refund.

All goods shall remain the property of Finesse Brides and Grooms Ltd until the balance has been paid in full. No goods are to be removed from the premises until full payment is made. Once your order has arrived, any remaining balances must be paid for no later than the date of collection. If after 30 days an agreed solution with the named person on the invoice hasn’t been reached, all products will be classed as abandoned and will remain the property of Finesse Brides and Grooms Ltd.

Finesse Brides and Grooms Ltd cannot be held responsible for any changes in measurements that occur to the customer’s body shape, width, size, or height. This includes pre- or post-partum. Hirewear will include up to one temporary turn on trousers and a temporary sleeve shorten on jackets free of charge. Two turns and a taper on trousers will be £25 per pair payable to our independent seamstress. All other alterations are not included in the price of the products and will not be available on hirewear items. Finesse Brides and Grooms Ltd hold no responsibility for the work of any seamstress or tailor. We will offer a recommended list only. All monies owed for alterations must be paid directly to the chosen seamstress or tailor.

Storage is provided free of charge at Finesse Brides and Grooms Ltd unless the product is a sale item. These are to be removed from the premises upon purchase by the payee.

Once the customer has left the premises and settled their final balance it is deemed that the goods are accepted to be in the correct condition at that time. Any issues brought to our attention after this time will be deemed the responsibility of the named person on the invoice. Finesse Brides and Grooms Ltd cannot be held responsible for any damages, faults, defects, or discrepancies once the products have left the premises.

Finesse Brides and Grooms Ltd cannot be deemed in breach of contract as a result of acts beyond the reasonable control of Finesse Brides and Grooms Ltd. These include but are not limited to war, riot, civil commotion, unrest, acts of terrorism, malicious damage, compliance with the law or government order, accident, fire, flood, or storm.
Delivery times are given as an estimate. Finesse Brides and Grooms Ltd cannot be held responsible for any delays or issues with delivery times stated. This is controlled by several third parties.

Finesse Brides and Grooms Ltd have the power to charge a late return fee of £50 to the individual named on the invoice if hire products are returned later than the dates specified on collection. You have 2 days from the date of the event to return your hire wear to us or will be charged.

Any complaints regarding goods or services must be confirmed in writing within 48 hours of the purchase or collection date of the items, to Finesse Brides and Grooms Ltd, 63-65 High Street, Clay Cross, Chesterfield S45 9DX or email [email protected].

• Terms and conditions of this agreement do not affect your statutory rights.
• This contract shall be subject to English Law and the jurisdiction of the English courts.
• I agree to the above Terms and Conditions.